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Effective Date: 25 Dec 2024
Last Updated: 18 Aug 2025

At Brainox Tech, we respect your right to privacy and data protection. This Data Deletion Policy explains how users can request the deletion of their personal data from our systems.

This applies to:

  • Agency Services (Meta Ads Management)
  • Healthcare SaaS Platform (AI Appointment Booking Agent with WhatsApp Cloud API)

1. User Data Rights

In compliance with Meta Platform Policies, GDPR, HIPAA (where applicable), and other global privacy laws, users have the right to request:

  • Deletion of their personal data.
  • Removal of Meta Ads data we process on behalf of clients.
  • Erasure of patient records (for hospitals/clinics using our SaaS platform).

2. How to Request Data Deletion

Users can request data deletion by contacting us at privacy@brainoxtech.com with the subject line “Data Deletion Request”.

The request must include:

  • Full name (or hospital/clinic account name).
  • Contact details associated with the account.
  • Description of the data to be deleted (e.g., Meta Ads data, patient records, SaaS account).

3. Data Deletion Process

Once we receive a valid request:

  1. We will verify the requester’s identity to prevent unauthorized deletion.
  2. Data deletion will be initiated within 7 business days of verification.
  3. Data will be permanently erased from our active systems and databases.
  4. Backups may retain encrypted copies for up to 30 days before permanent deletion (for security and compliance).

4. WhatsApp Cloud API Data

For our Healthcare SaaS platform:

  • Appointment-related messages sent via WhatsApp Cloud API are encrypted and temporarily stored only to complete booking/rescheduling.
  • Once the appointment is processed, data is either anonymized or securely deleted according to clinic/hospital instructions.

5. Limitations

We may retain certain information if required by:

  • Legal, regulatory, or contractual obligations.
  • Security, fraud prevention, or audit requirements.

6. Contact Us

To exercise your data deletion rights, please contact us:

Brainox Tech – Data Protection Office
Email: hello@brainoxtech.com
Website: www.brainoxtech.com

 

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