Privacy Policy
Brainox Tech (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the measures we take to protect it.
By using our services—including our Agency services (Meta Ads Management) and our Healthcare SaaS platform (AI Appointment Booking Agent)—you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a) For Agency (Meta Ads Management Services):
- Business contact details (name, email, phone number, company information).
- Advertising account information (Meta Ads account IDs, campaign data, performance metrics).
- Billing and payment information.
b) For Healthcare SaaS (AI Agent for Hospitals & Clinics):
- Patient information (name, phone number, appointment details).
- Clinic/hospital staff details (for account setup and access).
- Communication data exchanged via WhatsApp Cloud API.
c) General Information (All Services):
- Website usage data (cookies, analytics, IP address, browser type).
- Support inquiries and communications with our team.
2. How We Use Information
We use collected data strictly for providing and improving our services:
- Agency Services:
- Manage and optimize Meta Ads campaigns.
- Provide performance reports and analytics.
- Improve client ROI through data-driven insights.
- Healthcare SaaS Services:
- Automate appointment booking, rescheduling, and reminders.
- Enable secure communication through WhatsApp Cloud API.
- Ensure patients receive timely reminders and confirmations.
- General Purposes:
- Respond to inquiries and provide customer support.
- Maintain platform security and prevent fraud.
- Comply with legal, regulatory, and contractual obligations.
3. How We Share Information
We do not sell or rent personal information. We may share data only in these cases:
- With trusted service providers (e.g., AWS for secure hosting, WhatsApp Cloud API for communication).
- With Meta Platforms, Inc. to enable advertising and analytics services.
- With healthcare providers (only for data relevant to their own patients).
- When required by law, regulation, or legal process.
4. Security & Data Protection
We take data security very seriously and implement industry-standard practices:
- End-to-End Encryption → All patient communications via WhatsApp are encrypted.
- Secure Hosting on AWS → Our SaaS platform is hosted on Amazon Web Services with strict access controls.
- Access Restrictions → Only authorized hospital/clinic staff and our secure system administrators can access patient data.
- Data Minimization → We collect only the data necessary to deliver our services.
5. Data Retention & Deletion
- For Agency services: we retain advertising data only as long as necessary to provide reporting and compliance.
- For Healthcare SaaS: patient data is stored for the duration of the hospital/clinic’s subscription and can be deleted upon request.
- Users may request deletion of their data at any time by contacting us at hello@brainoxtech.com.
6. Use of Meta & WhatsApp Data
- We access and process Meta Ads data only for campaign management on behalf of our Agency clients.
- We use WhatsApp Cloud API to send and receive messages for appointment booking, rescheduling, and reminders.
- We do not use Meta/WhatsApp data for any unauthorized purposes such as profiling, reselling, or unrelated marketing.
- We comply fully with Meta’s Platform Terms and Developer Policies.
7. Cookies & Tracking Technologies
Our website may use cookies and analytics tools (such as Meta Pixel, Google Analytics) to improve user experience and measure performance. Users can manage cookie preferences via their browser settings.
8. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have rights to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Opt out of marketing communications.
- File a complaint with your local data protection authority.
Requests can be made by emailing hello@brainoxtech.com
9. International Data Transfers
As we use AWS cloud services, your data may be stored or processed in regions outside your country. We take all necessary measures to ensure international transfers comply with data protection laws.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Brainox Tech
Email: hello@brainoxtech.com
Website: http://www.brainoxtech.com