Support & Contact Policy
Effective Date: 20 Dec 2024
Last Updated: 18 Aug 2025
At Brainox Tech, we are committed to providing reliable support for both our Agency Services (Meta Ads Management) and our Healthcare SaaS Platform (AI Appointment Booking Agent). This policy explains how you can reach us for support, inquiries, or concerns.
1. Support Channels
You can contact us through the following official support channels:
- ???? Email Support
- General inquiries: hello@brainoxtech.com
- Privacy & data protection: hello@brainoxtech.com
- Billing & subscriptions: hello@brainoxtech.com
- Technical support: support@brainoxtech.com
- ???? Website Contact Form
Available at https://brainoxtech.com/contacts/ (recommended for quick inquiries). - ???? Phone Support (if available)
Call +917665427777, WhatsApp +917665427777
2. Support Hours
- Standard Support: Monday – Saturday, 9:00 AM – 6:00 PM
- Emergency SaaS Issues (Healthcare Clients): 24/7 critical issue monitoring and response.
3. Response Times
We aim to respond to all inquiries within:
- 24 hours for general inquiries.
- 12 hours for billing or account-related issues.
- 4 hours for urgent technical issues (Healthcare SaaS platform).
4. Self-Help Resources
We provide additional resources to help users:
- Knowledge Base / FAQs https://brainoxai.com/clientarea/knowledge-base
- User Guides for hospitals and clinics integrating our SaaS platform.
- System Status Page (if applicable, e.g., AWS uptime & WhatsApp Cloud API updates).
5. Escalation Policy
If your issue is not resolved through standard support, you may request escalation. Escalated issues are handled by a senior support engineer or a dedicated account manager.
6. Contact for Meta Data Concerns
If your concern relates to data accessed from Meta platforms (Meta Ads, WhatsApp Cloud API, etc.), please contact our Data Protection Office directly at: privacy@brainoxtech.com.
7. Updates to Support Policy
We may update this Support & Contact Policy to improve service delivery. Updates will be posted on this page with a revised “Last Updated” date.
8. Company Contact Information
Brainox Tech
Email: support@brainoxtech.com
Website: www.brainoxtech.com, WhatsApp +917665427777