Refund & Cancellation Policy
Effective Date: 20 Dec 2024
Last Updated: 19 Aug 2025
At Brainox Tech, we value our customers and strive to provide a seamless experience across our services, including our Healthcare SaaS platform (AI Appointment Booking Agent) and other subscription-based solutions. This Refund & Cancellation Policy outlines how clients can cancel subscriptions and request refunds.
1. Subscription Cancellation
- Customers may cancel their SaaS subscription at any time by contacting us at hello@brainoxtech.com or through their account dashboard (if available).
- Cancellations will take effect at the end of the current billing cycle (monthly or annual, depending on the chosen plan).
- After cancellation, customers will continue to have access to the service until the billing cycle ends.
2. Refund Policy
- Monthly Subscriptions: Payments are non-refundable once the billing cycle has started. Customers may cancel at any time to avoid charges for the next month.
- Annual Subscriptions: Refunds for annual subscriptions may be requested within the first 14 days of purchase. After this period, payments are non-refundable.
- Service Issues: If there is a verified technical issue that prevents use of the SaaS platform and cannot be resolved by our support team, partial or full refunds may be issued at our discretion.
- Agency Services: Since Agency services (e.g., Meta Ads Management) are billed according to contracts, refunds are not applicable unless stated otherwise in the client agreement.
3. No Refunds For
- Change of mind or unused services.
- Misuse of the SaaS platform or violation of our Terms of Service.
- Third-party issues outside of our control (e.g., Meta, WhatsApp Cloud API, AWS outages).
4. How to Request a Refund
To request a refund, clients must:
- Contact us via hello@brainoxtech.com with their account details and reason for refund.
- Refund requests will be reviewed within 7–10 business days.
- Approved refunds will be processed to the original payment method within 10–15 business days.
5. Policy Updates
We may update this Refund & Cancellation Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
6. Contact Us
If you have any questions about cancellations or refunds, please contact us:
Brainox Tech – Billing Department
Email: hello@brainoxtech.com
Website: www.brainoxtech.com